Privacy Policy

1) What data we collect

Depending on how you use this website, we may process the following categories of data:

• Contact data: name, email address, phone number (if provided), and message content.
• Support chat data: chat messages, timestamps, and technical identifiers required for chat delivery (see “Chat support”).
• Booking-related data (request stage): travel dates, destination, number of guests, and accommodation preferences you submit.
• Technical data: IP address, device and browser information, and log data necessary to operate and secure the website.
• Cookie data: consent status and (where applicable) analytics/marketing identifiers (see “Cookies”).

We do not intentionally collect special category data (e.g., health data). Please avoid sharing sensitive information in chat messages.

2) Why we process data (purposes & legal bases)

We process personal data for the following purposes:

• Providing the website and services (performance of a contract / legitimate interests).
• Handling support enquiries via chat/email/phone (legitimate interests; or contract-related where applicable).
• Forwarding booking requests to accommodation providers (performance of a contract / pre-contractual steps).
• Security and fraud prevention (legitimate interests).
• Compliance with legal obligations where required (legal obligation).
• Analytics and improvement (consent where required; otherwise legitimate interests depending on configuration).

Where consent is required (e.g., non-essential cookies), you can withdraw consent at any time via Cookie Settings.

3) Sharing data with providers and partners

When you submit a booking request, we forward the relevant request details to the hotel or accommodation provider shown in the offer. The provider is the contractual partner for the stay and processes data under their own privacy policy and terms.

We may share data with:

• Accommodation providers (hotels, apartments, and other stays) to process booking requests.
• Technology and hosting providers that help us operate the website (e.g., hosting, security, email delivery).
• Chat service provider used to deliver support chat (see “Chat support”).
• Partner services (e.g., flights, car rental, activities) if you choose to use those features; partner policies apply.

We share only what is necessary for the relevant purpose.

4) Cookies & similar technologies

We use cookies and similar technologies to operate the website, remember your preferences, and (where enabled) measure usage. Non-essential cookies are used only with your consent where required.

• Essential cookies: required for basic site functionality and security.
• Preferences cookies: remember settings such as language or consent choices.
• Analytics cookies (optional): help us understand which pages are used and improve the platform.
• Marketing cookies (optional): may be used for advertising or retargeting where configured and permitted.

You can manage your preferences at any time via Cookie Settings.

5) Chat support

We offer chat support so users can contact us quickly. When you use chat, we process the content of your messages and technical data necessary to deliver the chat service (e.g., device/browser identifiers, timestamps).

Chat provider: Insert your chat provider name here (e.g., Intercom, Crisp, Tawk.to, etc.).
Data processed: chat messages, optional contact details you provide, and technical identifiers required for chat delivery.
Purpose: support, troubleshooting, and responding to enquiries.

If your chat tool stores transcripts, retention and access settings are controlled by the tool configuration. If you want us to delete a chat transcript, contact us using the details above.

6) Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, or reporting obligations.

• Support messages: retained as needed to handle enquiries and improve support quality.
• Technical logs: retained for security and operational purposes for a limited period.
• Cookie data: stored according to cookie lifespan settings and your consent choices.

7) Your rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data (where applicable)
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at support@bigmedia24.com.

8) Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no internet transmission is completely secure.

9) International transfers

Depending on where our service providers or partners operate, personal data may be processed outside your country. Where required, we use appropriate safeguards (e.g., contractual protections) to protect your data.

10) Contact & updates

If you have questions about this Privacy Policy or our data practices, contact us:

• Bigmedia24 Dynamics Ltd.
• Email: support@bigmedia24.com
• Phone (Ireland): +353 1 578 8066
• Address: 51 Bracken Road, Sandyford, Dublin, Ireland

We may update this policy from time to time. The “Last updated” date below indicates when changes were made.

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